Live Chat Online Customer Support Application for iPhone
Every day we see some new innovations in communication market because of the cut throat competition. Technology is trying to find new ways to make their product unique and best so that they can create a brand and get recognition. Launch of iPhone is a great example of it. Apple iPhone smart phone has many unique features such as “Retina Display, built-in three-axis gyroscope, camera with LED, Mic with speaker, with multi touch display. Apart from that, it has multiple features like instant messenger, live chat software enables live chat with other desktop Macs and other iPhone.
Live Chat Software allows website owners with their staff to deliver real time customer support through live chat with iPhone while on the move. As long as they remain connected to the Internet, they can pick up chats, monitor website visitors in real time, generate proactive chat invitations many features directly from their iPhone without restriction of desktop access.
Live Chat Software through your iPhone mobile device, a real-time list of all visitors of your website will display with their current status & you will be able to proactively invite visitors. You can also view the duration that they have spend on your site, number of previous visits, which URL they clicked to arrive on the website, from which part of the world they have landed on the website and many more.
iPhone mobile app now makes it possible for a single chat operator to handle multiple chat requests concurrently while rendering live chat service over an iPhone. Chat operators can toggle between more than one operator chat window and engage in live chat with online customers without having to invoke a chat queue thereby significantly enhancing user experience in the mobile space.
Main Features of iPhone Chat Application:
- Real-time visitor monitoring
- Audio/Video alert for incoming chats
- Visitor Details including referrer URL, geo location, browser and more
- Proactive invitation to invite visitors
- Chat live with visitors
- Multiple chats at a time with single operator
- Ability to deliver live chat service from anywhere in the world using an iPhone device.
- Chat session monitoring by chat supervisors.
- Operator to Operator chat & messaging