What Would Be the Role of Live Chat Software in Background Screening Organizations?


Businesses always look for the best deals available so that the process ends with a profit. There are plenty of options available to choose from, be it in finding a vendor or appointing an employee. In the competitive world, it is obvious that there are so many suppliers for any commodity / components or for any job category. It is important that the business should opt for not only a cheap option but also a genuine option. The quality has become very important factor.


This lead to the evolution of new service industry called background-screening services. They normally check and verify whether the given profile is genuine and the information provided is true. Also, these organizations will check for any recorded criminal records, details of any fraudulent activity if any etc. The final report produced by these agencies will be of great help and simplify their decision making process.


live chat 2

Live chat software can play important roles in two ways via, bringing in new clients and in providing excellent customer support for the existing clients. When live chat facility is enabled in the organization’s website, it will be possible for these organizations to monitor the visitor traffic in real time. Since there is someone online every time, it will be possible to initiate a chat session with the visitors and further conversation will help in understanding the exact need of the visitor.


The representative can explain the possible and suitable screening solutions available. Also, they can quote the similar work done before to make the visitor more confident. The visitor can be detailed with the list of checks and methods followed to get the desired result. The associated charges can be discussed in detail and various price plans can be explained with their associated services.


When considering the employee verification, the online representative can explain in detail the techniques and methods used to check and analyze the facts given in the profile as well as the other routine check like, social security verification, police and criminal records check etc. Since, there is a live communication, it will be possible to convince and thus increase the customer base.


In the same way, facts associated with vendor verification can also be explained. The important aspect of having a live chat facility is that there is a human representation on the website, which in turn will convert a mere visitor in to a potential customer.


Live chat software will also help in answering quick quires from the existing client. It can be used as a customer support tool to ensure that the clients are attended and serviced whenever needed.